when a comment is made on your Facebook or Instagram post, a workflow can be triggered to respond. The Reply in Comments action allows you to post a direct reply beneath the original comment and optionally like the comment as well.

📌Note: The Reply in Comments action must be paired with a compatible trigger—either Facebook Comment(s) on a Post or Instagram Comment(s) on a Post—to function properly.

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Navigate to the workflow with the Facebook Comment(s) on a Post or Instagram Comment(s) on a Post trigger. Then, click the plus action to add the Reply in Comments action.

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Once the action settings load, enter the message to be sent as a reply. Optionally, click the tag icon to use custom values, reducing manual effort.

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Next, configure multiple reply variations by clicking the Add New Response button. The system will randomly select one to respond to each comment, ensuring more dynamic and engaging interactions.

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You can also enable the Like Comments toggle to automatically like comments on the post.

📌Note: This feature is available for Facebook posts only and is not supported on Instagram.

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Finally, save the action to your workflow and be sure to publish the changes.

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Now you can engage customers with preset messages without the need for manual intervention.